How DOKKA Helped Zoo Eretz Streamline AP Across Dozens of Locations
Company
Zoo Eretz is an Israeli company specializing in the wholesale and retail of pet food and related products. It operates two synergistic divisions: an import and distribution arm that supplies pet supplies to retailers across Israel, and a pet retail chain with stores nationwide.
Founded in 2002, Zoo Eretz has grown into a leading player in Israel’s pet industry, offering a wide range of high-quality pet foods and accessories. The company partners with international brands to bring premium pet nutrition and supplies to the Israeli market, ensuring that pet owners have access to trusted and innovative products.
In 2023, Zoo Eretz was acquired by Apax Partners, a global private equity firm, further strengthening its market position and expansion capabilities. The company continues to innovate and grow, with a focus on expanding the customer experience throughout Israel.
Quick facts:
- Founded in 2002
- Operates a chain of many pet shops
- 200 employees and 6 people in the finance team
Challenge
Managing invoices posed a significant challenge for Zoo Eretz, which operates many shops across multiple locations and receives thousands of invoices each month from over 1,000 vendors.
Before implementing DOKKA, the finance team struggled with inefficiencies in handling invoices, and the lack of a centralized system exacerbated the issue. Instead of being sent directly to the finance department, vendor invoices were delivered to pet shops, requiring someone from the finance team to collect, scan, and manually process them at the end of each month. This decentralized approach led to delays, inefficiencies, and a lack of real-time access to critical financial documents.
When the CFO or any finance team member needed to verify expenses, they had to call individual shops, ask employees to sift through their files, and manually send over invoices, causing delays and further errors. As a result, reviewing expenses became an exhausting and time-consuming process, and the finance team was under constant pressure to collect and submit invoices at the end of each month.
Solution
Recognizing these challenges, Zoo Eretz’s CFO, Tzahi Mor, turned to DOKKA to automate and streamline the company’s invoice collection process. Having already implemented DOKKA at two previous companies, Tzahi knew it was his go-to solution. Its ease of use, real-time document management, and seamless integration with SAP Business One made it the perfect choice for Zoo Eretz as well.
The impact was immediate. Instead of processing invoices in bulk at the end of the month, employees began uploading invoices in real time, significantly reducing backlog and improving efficiency. By integrating directly with SAP Business One, DOKKA ensured that all invoices were automatically stored and organized.
One of the most valuable aspects of DOKKA was its intuitive interface, which enabled the team to quickly learn how to use the platform. This minimal learning curve made adoption smooth, allowing the finance team to reap the benefits almost immediately.
The previous bottleneck of processing invoices at the end of the month was eliminated, creating a smoother, more efficient workflow. Additionally, the CFO gained real-time visibility into expenses and invoice statuses, reducing dependency on employees for updates and improving financial decision-making.
“I wanted an easy way to track my employees’ work and understand invoices without constantly having to ask them. So, I focused on finding a solution that would simplify their tasks while also providing me with clear visibility. Implementing DOKKA has been tremendously helpful. Now, I spend less time asking my employees questions, freeing up time for both them and myself, and allowing me to gain insights more efficiently.”
- Tzahi Mor, CFO at Zoo Eretz
Biggest Wins
“DOKKA is easy to implement, simple to use, and backed by a highly professional support team. It enables our finance team to manage invoices seamlessly while providing me with full visibility into our financials. It has completely transformed our invoice processing, making it faster, more accurate, and far less stressful for everyone involved.”
-Tzahi Mor, CFO at Zoo Eretz
